FAQs

1. How do I book?
The preferred method is by telephoning us, alternatively you can send an email or SMS text message. All of which can be found on the Contact Details page.

2. How much notice do I need to give for a booking?
You can book anytime between 7:00am & 10:00pm 7 days a week, however bookings get very busy so please book as early as possible to avoid disappointment. Alternatively you can contact us on the day as we may have availability. Late night collection and overnight hire are also available on request..

3. How much does it cost?
All prices are itemised were possible on the site. Should a price not be mentioned, it is due to the special requirements you may have as a customer. Certain things such as distance, staffing, a certain package, Etc can determine your final price.

4. What do the prices include?
All bouncy castle & Zorb Ball hire booking prices include local delivery, a small charge may need to be charged for out of area deliveries, (please Contact Us for delivery rates). You will also receive everything needed to inflate the castle, which will be carried out by us at no extra charge. This includes a blower, extension cable, set up, inflation and collection. No Hidden Extras. NB – Zorb Ball hire can only be hired out with our staff supervising the event. Please note that if we can’t use electric from the site were setting up on, then additional charges for generators & fuel will apply.

5. When are your Zorbs & Bouncy castles available?
Our Zorbs and Castles are available 7 days a week all year round including Bank Holidays.

6. How long do I get the equipment for?
Most parties are in the afternoon and so we will deliver and set up your castle between 8:00am and 12:00. We will then come and take the castle away after your party has finished usually from 6 pm onwards although collection & drop off times can be arranged to suit , Overnight Hire & Late collection is available our flexible terms mean we have become the most reliable and popular company to supply bouncy castle hire in Wigan, Bolton & Chorley.

7. Do you hire overnight?
Yes, overnight hire is fine. An additional fee of £15 is applicable for overnight bookings. Please feel free to Contact Us or visit our Packages for details.

8. Do I have to pay a deposit?
If you’re booking an event with us over £500.00, we require a 10% deposit to be paid by cheque or BACS, allowing 7 days to clear before the day of your event. For any other bookings no deposit is required.

9. How do I pay?
Most people choose to pay cash on delivery. We do however accept cheques, which must be cleared 7 days prior to your event date. Please see Payment Methods for further details.

10. What if I need to cancel?
You can cancel at anytime, all we ask is that you give us as much notice as possible to save unnecessary loading etc.

11. What if it rains?
We at Elite Fun Days have a unique rain policy in that if your brave enough to have it then were brave enough to deliver it as who are we to cancel your party!! However it is advised that castles are switched off in adverse & wet conditions.

12. Can the bouncy castle be set up on a slope?
It is advised that bouncy castles should be set up on as even ground as possible, However slight slopes may be possible subject to us an adequate description of the site beforehand, you will need to discuss this prior to the booking.

13. How long does it take to set up/inflate/deflate/pack up the inflatable?
The average bouncy castles take approx 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire. Zorb ball hire will take approximately 45-60 minutes to set up.

14. How much space is needed?
See specific inflatables for more specific space requirements. However it is advised that a space of 3 feet is left clear at the front and rear of castle and 3 feet either side this is to allow access and the blower at rear. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle